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Frequently
Asked Questions.

Everything you need to know about Fan Cloth fundraisers. Don't see a question you have addressed?
Shoot us an email at service@fancloth.com

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Before Campaign

How long does it take to get my campaign started?

The time from initial setup, to shipping your catalogs depends on the needs by date designated during your fundraiser setup. Earliest turn-time to receive catalogs is about a week from initial setup.

Why do I have catalogs and an online store?

Your catalogs are the marketing materials that will help drive your campaign's success. Your online store is how parents, students and supporters can purchase items from your campaign.

Where do I find a link to my online store?

Your sales kick off representative will present you with a link during your kick off call. You will also receive an email from Fan Cloth with your online store link once it is live.


During Campaign

Can I change my sale end date or extend my sale?

Absolutely, whatever works best for your program! Please note that extending your sale will add time until you receive your gear. You can extend your campaign on your dashboard.

How can I monitor my campaign success?

Once your catalogs have shipped and your campaign is live, you will receive and email with access to your personal campaign dashboard. Here you can take your campaign to the next level with stat tracking, sales info and student partipation, real time, every step of the way. Please do not share this dashboard with anyone, this is your personal hub to make edits to your campaign and sale dates.


After Campaign

How do I submit orders?

Because all your orders are submitted through the online link, there is no order submission on your end. Your campaign will auto-close on the sale end date and submit itself to us.

Can I make changes/additions to an order after it's submitted?

Our online order submission expedites order process, thus restricting additions & changes to your order. If you have any questions before your order auto-closes on the sale end date please call customer service at (866) 897-3349.

When can we expect our merchandise to arrive?

You will receive your gear 2 weeks plus shipping after your entire
order goes to production. All orders can be presorted for easy distribution.

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