How do I set up an order?
Call in and ask for a sales representative. (817) 799-5020 or fill out the contact form and we will call you.
Can the products include our logo?
Absolutely! Make sure we get the correct logo. Use this guide to help.
How long does it take to get my catalogs?
The time period from the initial setup, to shipping your catalogs can usually be accomplished in as little as 1 week. All catalogs are shipped by United Parcel Service and depending on your location, can be delivered in a few days.
DURING THE SALE
How do I get a digital copy?
If you didn't receive your digital copy, use the chat box at the bottom of the page. We will need your FC# (located on the catalog).
Can we share our sale online?
Of course, it will help boost your sale. Click here for details.
Can I change my sale end date or extend my sale?
Yes, whatever works best for your program. Note, this will extend the time until you receive your produced items.
Where can I get additional order forms?
You can print one off here.
AFTER THE SALE
How do we submit our order?
How do we submit personalization orders?
Personalization will be entered during the new submission process.
Can I still make changes or additions to an order that I've already submitted?
With our new online entry program we will be able to speed up your entire process and expedite your order even quicker, thus restricting additions to your order. If there are any urgent issues with your orders please call customer service immediately. (866) 897-3349.
When can we expect our merchandise to arrive?
You will receive your order within 2 weeks. During the holidays extra time may be necessary to process your order.
How do I pay?
We accept credit card, check, cash or money order.
For orders shipped to a residence or business, you will need to submit your payment upfront.
For orders shipped to a school, you may submit payment when you receive your invoice to the following address:
What are Fan Cloth Online Stores?
Fan Cloth Online Stores are an easy and convenient way for you to increase sales for your fundraiser. They are not designed to replace your catalog sales, but are a new impactful way to reach those local or long distance customers your traditional sale may not have come in contact with during the sale.
We recommend creating a list of parents, alumni and other backers to email your online store link to as a way to increase your total sales and fundraising dollars earned by your team.
Where do I find the link to My Online Store?
Your Fan Cloth online store is located in the following areas:
1. Your sales kick off representative will present you with a link during your sales kick off call. It will be formatted to include your Zip Code and Fan Cloth Number as seen below:
Reminder! Your Fan Cloth number is located on your catalog.
2. You will also receive an email from Fan Cloth with your online store link. Simply forward this email to your parents, alumni and backers to get the word out.
What payment methods are accepted?
Fan Cloth Online Stores proudly accept Visa, Mastercard, AMEX and Discover for payments in our secure online checkout.
Online stores currently do not accept checks or ACH transfer at this time.
Online stores offer an easy and convenient payment method for customers who don't want to write a check or carry cash.
PLEASE REMEMBER THAT ORDERS SHIPPED TO RESIDENTIAL OR BUSINESS ADDRESSES OTHER THAN A SCHOOL WILL REQUIRE PREPAYMENT IN FULL BEFORE GOING TO PRODUCTION.
When is the online store live?
Your Fan Cloth Online Store is live for the duration of your sale. All orders are automatically added to your total and submitted as part of your final order. Once your order is submitted, your online store will automatically close to ensure your order is consolidated, produced and shipped quickly to your designated address.
This will save you time and effort once you receive the merchandise to ensure your distribution process is as simple and easy as possible.
What are coaches responsible for?
Fan Cloth Online Stores are designed to make your life easier, and there is no additional work required for coaches outside of sharing the online store link with parents, alumni and other backers via email or posting on social media.
Again, online stores are not meant to replace your catalog order, as they are where you make your most fundraising dollars. Simply, they are intended to add to your overall sales and the total dollars raised for your team.
When can customers expect delivery of the product?
Customers who submit their order online will receive their shipment as part of your entire order. All items will be clearly marked and part of your single order summary and invoice.
Is there a limit to number of orders that can be completed online?
There are no limits to the number of orders a customer or customers can complete online. They simply must complete all orders and payment before the end of the sale to ensure their order is processed and produced with the final order submitted by your team.
Are online orders and catalog orders produced and shipped at the same time?
Once your final order is submitted through the coaches order entry, your online store will automatically close to ensure your order is consolidated, produced and shipped quickly as one single shipment. This will save you time and effort once you receive the merchandise to ensure your distribution process of the product is as simple and seamless as possible.
Are the products online the same as in the catalog?
Fan Cloth Online Stores are an exact replica of the custom catalog of merchandise designed for your team.
Is personalization allowed online?
Yes! Personalization is part of the online stores and available at the same cost per item as indicated on the catalog.
Can a student turn in a catalog and also have people order online?
YES! We encourage students to maximize catalog order sales by sharing the link with as many friends, family, neighbors and others to extend the reach of their fundraising efforts.
Remember, students receive tiered level incentives based on order size, so online stores serve as an additional way for them to gain more sales, earn more incentives and raise more money for your team.
Do online orders add to our fundraising incentive tiers and order minimums?
Yes! All online orders are added to the sum total of your sale and are applied to minimums for fundraising and incentives.
4201 Cambridge Rd.
Fort Worth, TX 76155